Dear Mr. Whitton,
I have been so impressed with the level of customer service I have received with your company! I purchased my vehicle from Progressive about a year ago. I am in Sales and spend a large majority of my day on the road. It was critical that I get a reliable vehicle and John found the perfect little SUV for me! I get it serviced at your dealership and to be honest, I have never been treated so well by a company. Ed, Pete and the gang are awesome when it comes to my oil changes and general maintenance of my vehicle.
I have been a regular customer at other dealerships in the past and every time I took my vehicle in for regular service I would have to brace myself for all the extras they felt it needed. Ed and Pete tell it to me straight every time and I have never felt like I was being taken advantage of. A couple of months ago I came out of a customer’s office and noticed I was getting a flat tire. I called Pete up and he said to bring it in right away. When I arrived they were already waiting for me and had me back on the road in 15 minutes. Amazing!
So I just wanted to thank you and your team. My next vehicle you can be guaranteed will come from Progressive.